FAQ'S
Q: How do I place an order?
A; Simply add your favourite items to the cart by browsing our collections, and proceed to checkout and follow the steps to complete your order.
Q; Do you take orders over phone call or WhatsApp?
A: Yes, you can place your order on WhatsApp or by phone call on our number +92 307 5527777. Please ensure to provide the article number, color, and size of the product you wish to purchase.
Q: Do you restock sold-out items?
A.: Some of our popular items are restocked while others are limited editions. Follow Us on Social Media for Updates.
Q: Can I add more items to my existing order?
A. You will have to place a new order and cannot add more items to the order that has been processed. You can edit your order before the order is dispatched by using your Order ID. Please contact our customer service immediately.
Q: Can I change or cancel my order after placing it?
A: Your order cannot be cancelled once you check out. However, you can cancel or exchange the order when you receive a verification call from our Customer Service.
Q: I haven’t received a confirmation call from Far Closet.
A: In Case you haven’t received the confirmation call within 24 hours, you may reach out us at +92 307 5527777 or email us at farcloset@gmail.com to inquire about your order.
Q: What is the difference between order ID and tracking ID?
A: Order ID will be issued at the time you place an order. It is a unique number assigned to your transaction. Tracking ID will be issued at the time your order is dispatched. This ID will be used to track your order and the status of delivery.
Q: What payment options are available?
A: The following are the payment options available to shop at our online store
- Cash on Delivery (For domestic only)
- Online Payments
Q: Is the cash-on-delivery service offered to international clients?
A: No. It is a service offered only to domestic clients.
Q: What does Cash on Delivery mean?
A: If you choose Cash on Delivery as a payment method on the checkout page, it means you’ll be asked for the required amount in cash at the time of the delivery.
Q: How long will my order take to arrive?
A: After the confirmation call, you will be provided with a tracking ID in order to keep track of your order. Domestic orders take normally 3-7 working days to arrive.
Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email or SMS. Use this number to track your order through our courier partners.
Q: How many times does the courier service agent attempt to deliver my order?
A: You will be contacted by the courier service agent 8 hours before the delivery time. If you fail to receive your order on your doorstep, the agent will attempt to contact you again. Your order will be automatically cancelled if you fail to receive the order the second time as well.
Q: Do you ship internationally?
A: Yes, we ship internationally!
Q: Are the prices inclusive of delivery charges?
A: No. The prices are exclusive of delivery and shipping charges.
Q: How are the delivery charges calculated for international orders?
A: Delivery charges for international orders vary according to the weight of the parcel and the region of delivery.
Q: Do u offer refunds and exchanges?
A: We accept returns and exchanges within 7 days, provided the item is unused and in its original packaging. For more information, read our refund policy and exchange policy.
Q: How do I request an exchange?
A: Contact our support team via email or WhatsApp number.
Q: Are sale item exchangeable?
A: Sale item are non-exchangeable and nonrefundable (unless defective)
Q: How do I contact you?
A: You can reach out us via
Email: Farcloset@gmail.com
Whatsapp: +92 307 5527777